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Aetna EAP and Work-Life Services

To help you meet your unique personal needs and life events.

PBGFR's Dedicated EAP Provider

Jamie has over 10 years of experience working with military/veterans and first responder populations. She is a complex trauma and PTSD specialist who is certified in Eye Movement Desensitization Therapy (EMDR), an evidence-based therapy proven to reduce symptoms associated with PTSD. Additionally, she has extensive experience with substance abuse, process addictions, and caregiver burnout. She enjoys working with adults, couples, and families including children. 

Jamie serves as the licensed supervisor for the Palm Beach Gardens Fire Rescue peer support team, providing mental health services including counseling, consultation, and training. She maintains close contact with community providers qualified to treat first responders and serves as a liaison to connect fire rescue personnel with highly trained clinicians and programs.

Jamie Sousa

Complex Trauma
and PTSD Specialist

PBGFR's Dedicated EAP Provider

Glen Aitken is a Licensed Mental Health Counselor specializing in trauma, mood disorders, and addiction. Born and raised in Palm Beach Gardens, his father is a retired LT. from Palm Beach Gardens Fire Rescue. After working in teaching and ministry, Glen joined the US Army, where he served as a Chaplain Assistant. After his service, he received his master’s degree in mental health from Palm Beach Atlantic University. He has worked as a group facilitator, therapist, and clinical director. He specializes in EMDR therapy and other forms of treatment to facilitate health, healing, and well-being.

Glen Aitken

MA, LMHC, MCAP, CCTP

What is an EAP?

An Employee Assistance Program (EAP) offers short-term counseling to help you and members of your household manage everyday issues. Consultants are available to assist you with:

  • Everyday Needs and Life Events
  • Sleeping Difficulties
  • Weight Control
  • Loss of a Loved One
  • Emotional Issues
  • Eating Disorders
  • Relationship Concerns
  • Workplace Concerns
  • Family Relationships
  • Smoking Cessation
  • Coping with Serious Illness

What is Work-Life?

Work-Life offers extensive assistance, information, and support to help you achieve a better balance between work, life, and family to help make your life easier. You can access information and self-search locators to find resources and providers that can help you with:

  • Convenience Services
  • Housing Options
  • Child Care
  • Financing College
  • Home Ownership
  • Caregiving From a Distance
  • Moving and Relocation
  • Finding Colleges and Universities
  • Services and Education for Children with Special Needs
  • Adoption, Pregnancy and infertility
  • Adjusting to Retirement
  • Locating Services and Care for Older Adults
  • Pet Care
  • Finding Schools
  • Tutors and Test Prep
  • Child Development
  • Recreational Activities
  • Consumer Education
  • Household services and more

More About Your Aetna EAP

What is the Legal and Financial Program?

As part of the EAP, you also have access to a free 30–minute consultation with a local attorney or financial counselor on issues such as real estate, retirement planning, divorce and separation, budgeting/debt reconstruction, and trusts and estates. Further legal and tax preparation services are discounted 25 percent. 

You can also take advantage of Identity Theft Services including a 60–minute consultation and a free kit to help you restore your identity if you are a victim of identity theft.

What if I'm just looking for information?

As part of the EAP, you also have access to a free 30–minute consultation with a local attorney or financial counselor on issues such as real estate, retirement planning, divorce and separation, budgeting/debt reconstruction, and trusts and estates. Further legal and tax preparation services are discounted 25 percent. 

You can also take advantage of Identity Theft Services including a 60–minute consultation and a free kit to help you restore your identity if you are a victim of identity theft.

What else does the website offer?

It includes dozens of locators that allow you to search for health and wellness information, child care providers, adoption services, schools and colleges, daily living needs, older adult care, and much more. The site also offers calculators that can help you with everything from mortgage payment calculations to how much to save for your children‘s college education. 

Who can use EAP and Work-Life?

All employees as well as household family members.

Are these services confidential?

Yes. EAP and Work–Life are confidential according to law. 

Who pays for these services?

Your company pays all costs when you and members of your household use the program. If additional assistance or services are needed, you will receive referrals that consider your preferences, medical plan, and financial circumstances. Please refer to your insurance plan booklet or your Human Resources department for specific information about your medical plan. 

How do I access these services?

EAP and Work–Life are convenient, confidential and provided at no cost to you and members of your household. We‘re here 24 hours, seven days a week, so call anytime.

Services provided by Aetna Resources For Living. Personal information about participants and members of their households remains confidential according to all applicable state and federal laws, unless disclosure is required by such laws.

PBGFR has a Peer Support network in place to assist the PBGFR family in times of need. Speak confidentially with someone who gets it.

Peer Support
Palm Beach Gardens Fire Department
National Suicide Prevention Hotline - Dial 988
©2021 by Palm Beach Gardens Fire Rescue. • All Rights Reserved. • Website By MosierData.

Get Help Now

Call 911, if needed.

National Suicide Prevention Lifeline

If you or someone you know needs immediate support, please call 

988

IAFF Center for Excellence

1 (240) 545-5141

Contact a Peer Support Team Member